Refund Policy
The short version
PRO is not on sale yet. This policy applies once PRO purchases open.
You can try every PRO theme in preview before you pay, so we don’t offer refunds for a change of mind. If something goes wrong on our side, we’ll make it right.
When we refund
We give a full refund if:
- you were charged twice for the same purchase,
- you paid but PRO didn’t activate and can’t be restored with your licence link or order ID, or
- PRO doesn’t work as described and we can’t fix it.
How to request a refund
Email support@kilomile.app with your order ID (shown at checkout and in your payment receipt) and a short description of the problem. We don’t store names or emails, so the order ID is how we find your purchase.
Who processes the refund
All PRO payments are made in Indonesian rupiah through Midtrans (bank virtual account, GoPay or QRIS). GoPay and QRIS refunds go back through Midtrans to the account you paid with. For bank virtual account payments, we’ll ask you by email for a bank account in your name to send the refund to. How long the money takes to reach you depends on how you paid; we’ll tell you when we reply to your request.
After a refund
After a refund, the purchase can no longer be restored with its order ID, and you are no longer licensed to use PRO under that purchase. A partial refund does not affect PRO: only a full refund removes the purchase.
This policy doesn’t affect any rights you have under local consumer law.